AHV NEW ZEALAND LIMITED – PRIVACY POLICY

1. Privacy Policy
   1. This privacy policy (Privacy Policy) sets out how AHV New Zealand Limited (New Zealand company number 8261156) and its related entities (AHV NZ or our or we or us) collect, store, use, disclose, protect, and manage your personal information.
   2. The Privacy Policy should be read together with our conditions of supply and delivery. https://ahvint.com/nz/general-terms-conditions/
2. Personal Information
   1. Personal Information is information about an identifiable (or reasonably identifiable) individual and may include (but is not limited to):
      a. Contact information such as a name, address, email address, and telephone number;
      b. Financial information such as bank and credit card details used to transact with us; and
      c. Statistical information collected from a device such as a device ID, geo-location information, IP address and browsing information.
3. Acceptance of Privacy Policy
   1. When you visit AHV NZ’s website (Website), use or order any goods, such as animal feed and animal health products, and/or associated services which we sell and/or provide (Products), you agree to accept and be bound by this Privacy Policy (including any additional policies referenced herein or available by hyperlink that relate to AHV NZ’s use of Personal Information), and consent to us using your Personal Information in accordance with the Privacy Policy.
4. New Zealand privacy laws
   1. This Privacy Policy is in accordance with the Privacy Act 2020 (Act) and the information privacy principles.
   1. Should you feel that AHV NZ has breached your rights under this Act, please contact us using the details specified at the end of the Privacy Policy.
5. Amendment of Privacy Policy
   1. AHV NZ reserves the right to amend the Privacy Policy from time to time.  Amendments will be effective from the date the amended Privacy Policy is posted on our website. You are responsible for ensuring you are familiar with and understand the latest Privacy Policy. 
6. Collection of Personal Information
   1. All Personal Information collected by AHV NZ will be collected fairly and directly from you unless you give us consent to collect the information from someone else.
   1. In some instances, Personal Information may be collected from other sources if it were necessary or if it were otherwise publicly available.
7. Use and disclosure of Personal Information
   1. Personal Information collected by AHV NZ will be used for the purpose that it was collected unless otherwise permitted by law.
   1. Personal Information may be collected, held, used, and/or disclosed for a variety of reasons, including but not limited to:
      a. Allowing us to provide Products to you;
      b. Communicating with you, including about our Products and offers which might interest you;
      c. Processing payments by or to you in connection with our Products;
      d. Verifying your identity;
      e. Where it is appropriate for legal compliance or enforcement, such as:
      i. Disclosure to government agencies with statutory law enforcement responsibilities;
      ii. Facilitating court proceedings;
      iii. Enforcing or applying our conditions of supply and delivery (including perfecting any security interest granted under those conditions); and
      iv. Otherwise protecting the rights, property, or safety of AHV NZ, our users, or others;
      f. Providing your Personal Information to third parties in order for them to supply the Products to you;
      g. For internal research purposes;
      h. For promoting and marketing purposes; and
      i. Any other purpose authorised by you or that are notified to you at the time of collection.
8. Disclosure of Personal Information to third parties
   1. AHV NZ may disclose Personal Information to third parties where AHV NZ contracts with a third party partner to assist in providing users access to products or services provided by third parties, assist us in analysing how Products are used, or otherwise facilitate the provision of Products.
   1. Third party partners are legally required to keep your Personal Information private and secure under the law.  Further details of our third party partners can be found on their respective websites.
9. Use of a third party’s Personal Information
   1. In using our Website and Products there may be occasions where you disclose to us Personal Information about third parties.
   1. You represent and warrant that you will only disclose a third party’s Personal Information to us if that third party has expressly authorised you to do so and has consented to that disclosure and to receiving communications from AHZ NZ regarding the Products. 
10. How long we hold your Personal Information
    1. We keep Personal Information for no longer than reasonably necessary to fulfil the purpose that it was collected for.
    1. A request may be made to delete Personal Information, and all reasonable steps to delete the Personal Information will be made, except where otherwise required for legal reasons.
11. Access and correction to your Personal Information
    1. We take reasonable steps in the circumstances to ensure that Personal Information we hold is accurate, up to date, complete, relevant and not misleading.
    1. Under the Act, you have a right to access and seek correction of your Personal Information that is collected and held by us, subject to exceptions.  If at any time you would like to access or amend your Personal Information, please contact us using the details specified at the end of the Privacy Policy.  AHV NZ will respond to requests for information as soon as reasonably practicable.
12. Control and responsibility
    1. You are responsible for all actions taken with your username, email address and password. 
    1. You are responsible for ensuring that any Personal Information you provide to us is correct, complete, accurate and not misleading.
13. Protection of your Personal Information
    1. AHV NZ takes all reasonable steps to ensure Personal Information is protected from misuse, interference, loss, or unauthorised access.
    1. All Personal Information is stored in physical or electronic form on our systems or the systems of our service providers. AHV NZ employees and contractors are obliged to respect the confidentiality of any Personal Information.  
14. Cookies and local storage
    1. We may use cookies and local storage when you access our Website and/or use our Products.  This allows us to collect and store information about you (including Personal Information).  You can switch off cookies by adjusting the settings on your web browser.
15. Third party and external links
    1. AHV NZ has no responsibility, liability or control of the content, activities, processes and/or privacy policies of any third party or external sites that may be advertised or hyperlinked on the Website and AHV NZ does not endorse any of those sites.
16. Contact information
    1. If you have any questions about the Privacy Policy or any other matter regarding your Personal Information, please contact:

AHV New Zealand Limited (New Zealand company number 8261156), having its registered office in Auckland, New Zealand, via newzealand@ahvint.com